{"id":8512,"date":"2026-08-29T17:27:35","date_gmt":"2026-08-29T16:27:35","guid":{"rendered":"https:\/\/factusync.es\/soporte\/"},"modified":"2026-08-29T17:27:35","modified_gmt":"2026-08-29T16:27:35","slug":"soporte","status":"publish","type":"page","link":"https:\/\/factusync.es\/en\/soporte\/","title":{"rendered":"Soporte y contacto"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull sop-wrap is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<section class=\"factusync-soporte-page\">\n  <style>\n    .factusync-soporte-page{padding:80px 20px;background:#f8fafc;font-family:inherit;color:#0f172a;line-height:1.6}\n    .factusync-soporte-page *{box-sizing:border-box}\n    .factusync-soporte-page .sp-inner{max-width:1100px;margin:0 auto}\n    .factusync-soporte-page .sp-head{text-align:center;margin-bottom:48px}\n    .factusync-soporte-page .sp-pill{display:inline-flex;align-items:center;gap:6px;background:#dbeafe;color:#1e40af;font-size:.8rem;font-weight:700;padding:6px 14px;border-radius:999px;margin-bottom:18px;text-transform:uppercase;letter-spacing:.03em}\n    .factusync-soporte-page h1{font-size:clamp(2rem,4vw,3rem);font-weight:800;color:#0f172a;margin:0 0 12px;letter-spacing:-0.02em}\n    .factusync-soporte-page h2{font-size:clamp(1.5rem,3vw,2rem);font-weight:700;color:#0f172a;margin:0 0 10px;letter-spacing:-0.01em}\n    .factusync-soporte-page .sp-head p{font-size:1.125rem;color:#475569;margin:0 auto;max-width:640px}\n    .factusync-soporte-page .sp-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:20px}\n    .factusync-soporte-page .sp-card{background:#fff;border:1px solid #e2e8f0;border-radius:16px;padding:28px 24px;display:flex;flex-direction:column;text-align:center;transition:transform .2s ease,box-shadow .2s ease}\n    .factusync-soporte-page .sp-card:hover{transform:translateY(-4px);box-shadow:0 10px 30px rgba(15,23,42,0.08)}\n    .factusync-soporte-page .sp-card.sp-featured{background:#dbeafe;border-color:#93c5fd}\n    .factusync-soporte-page .sp-ico{width:56px;height:56px;border-radius:16px;margin:0 auto 16px;display:flex;align-items:center;justify-content:center;font-size:1.6rem;background:linear-gradient(135deg,#2563eb,#0ea5e9);color:#fff}\n    .factusync-soporte-page .sp-card h3{font-size:1.25rem;font-weight:700;margin:0 0 6px;color:#0f172a}\n    .factusync-soporte-page .sp-card p{color:#64748b;font-size:.92rem;margin:0 0 20px;flex-grow:1}\n    .factusync-soporte-page .sp-cta{display:block;text-align:center;background:#0f172a;color:#fff;text-decoration:none;font-weight:600;padding:13px 18px;border-radius:10px;font-size:.95rem;transition:background .2s ease}\n    .factusync-soporte-page .sp-cta:hover{background:#1e293b;color:#fff}\n    .factusync-soporte-page .sp-featured .sp-cta{background:#2563eb}\n    .factusync-soporte-page .sp-featured .sp-cta:hover{background:#1d4ed8}\n    .factusync-soporte-page .sp-hours{text-align:center;color:#64748b;font-size:.95rem;margin:28px 0 0}\n    .factusync-soporte-page .sp-hours strong{color:#0f172a}\n    .factusync-soporte-page .sp-section{margin-top:72px}\n    .factusync-soporte-page .sp-section-head{text-align:center;max-width:640px;margin:0 auto 32px}\n    .factusync-soporte-page .sp-section-head p{color:#475569;margin:0}\n    .factusync-soporte-page .sp-tips{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}\n    .factusync-soporte-page .sp-tip{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:18px 20px;font-size:.92rem;color:#1e293b}\n    .factusync-soporte-page .sp-tip strong{display:block;color:#0f172a;margin-bottom:4px}\n    .factusync-soporte-page .sp-faq{max-width:820px;margin:0 auto}\n    .factusync-soporte-page details{border:1px solid #e2e8f0;border-radius:12px;padding:0 20px;margin-bottom:12px;background:#fff}\n    .factusync-soporte-page details[open]{border-color:#93c5fd}\n    .factusync-soporte-page summary{cursor:pointer;font-weight:700;padding:18px 0;list-style:none;display:flex;justify-content:space-between;gap:12px;color:#0f172a}\n    .factusync-soporte-page summary::-webkit-details-marker{display:none}\n    .factusync-soporte-page summary::after{content:\"+\";color:#2563eb;font-size:1.4rem;line-height:1}\n    .factusync-soporte-page details[open] summary::after{content:\"\u2013\"}\n    .factusync-soporte-page details p{color:#475569;padding-bottom:18px;margin:0}\n    .factusync-soporte-page details a,.factusync-soporte-page .sp-foot a{color:#2563eb;text-decoration:none;font-weight:600}\n    .factusync-soporte-page .sp-foot{text-align:center;margin-top:56px;color:#64748b;font-size:.95rem}\n  <\/style>\n\n  <div class=\"sp-inner\">\n    <div class=\"sp-head\">\n      <span class=\"sp-pill\">Soporte y contacto<\/span>\n      <h1>\u00bfEn qu\u00e9 te ayudamos?<\/h1>\n      <p>Hablas con quien ha hecho el programa, no con un contestador. Escr\u00edbenos por el canal que prefieras y te respondemos lo antes posible.<\/p>\n    <\/div>\n\n    <div class=\"sp-grid\">\n      <article class=\"sp-card sp-featured\">\n        <div class=\"sp-ico\">\ud83d\udcac<\/div>\n        <h3>WhatsApp<\/h3>\n        <p>La v\u00eda m\u00e1s r\u00e1pida. Env\u00edanos una captura de pantalla y te ayudamos al momento.<\/p>\n        <a class=\"sp-cta\" href=\"https:\/\/wa.link\/j4hvga\" target=\"_blank\" rel=\"noreferrer noopener\">Abrir WhatsApp<\/a>\n      <\/article>\n      <article class=\"sp-card\">\n        <div class=\"sp-ico\">\u2709\ufe0f<\/div>\n        <h3>Email<\/h3>\n        <p>Para consultas con detalle, facturas de compra o adjuntar archivos.<\/p>\n        <a class=\"sp-cta\" href=\"mailto:soporte@factusync.es\">soporte@factusync.es<\/a>\n      <\/article>\n      <article class=\"sp-card\">\n        <div class=\"sp-ico\">\ud83d\udcde<\/div>\n        <h3>Tel\u00e9fono<\/h3>\n        <p>Si prefieres hablar. Si no cogemos, te devolvemos la llamada.<\/p>\n        <a class=\"sp-cta\" href=\"tel:+34657872828\">657 872 828<\/a>\n      <\/article>\n    <\/div>\n    <p class=\"sp-hours\"><strong>Horario de atenci\u00f3n:<\/strong> lunes a viernes, 9:00 \u2013 18:00. Fuera de horario, deja tu mensaje y te contestamos el siguiente d\u00eda laborable.<\/p>\n\n    <div class=\"sp-section\">\n      <div class=\"sp-section-head\">\n        <h2>Para ayudarte m\u00e1s r\u00e1pido<\/h2>\n        <p>Si nos cuentas esto en el primer mensaje, normalmente lo resolvemos a la primera.<\/p>\n      <\/div>\n      <div class=\"sp-tips\">\n        <div class=\"sp-tip\"><strong>Qu\u00e9 producto usas<\/strong>FactuSync (facturaci\u00f3n) o FactuSync TPV (caja).<\/div>\n        <div class=\"sp-tip\"><strong>Tu clave de licencia<\/strong>La encuentras en Ajustes \u2192 Licencia (o el email de compra).<\/div>\n        <div class=\"sp-tip\"><strong>Qu\u00e9 esperabas y qu\u00e9 pas\u00f3<\/strong>Una captura de pantalla del error vale m\u00e1s que mil palabras.<\/div>\n        <div class=\"sp-tip\"><strong>Versi\u00f3n de Windows<\/strong>Y si el problema empez\u00f3 tras una actualizaci\u00f3n.<\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"sp-section\">\n      <div class=\"sp-section-head\">\n        <h2>Preguntas frecuentes<\/h2>\n      <\/div>\n      <div class=\"sp-faq\">\n        <details>\n          <summary>\u00bfEl soporte est\u00e1 incluido en el precio?<\/summary>\n          <p>S\u00ed. Todos los planes de pago de FactuSync incluyen soporte al cliente, y la licencia e instalaci\u00f3n de FactuSync TPV incluyen el primer a\u00f1o de soporte. Despu\u00e9s puedes contratar el nivel que necesites en <a href=\"\/precios\/\">Precios \u2192 TPV<\/a>.<\/p>\n        <\/details>\n        <details>\n          <summary>\u00bfMe ayud\u00e1is con la puesta en marcha y el certificado digital?<\/summary>\n          <p>S\u00ed. Te acompa\u00f1amos en la instalaci\u00f3n, la configuraci\u00f3n de VeriFactu y la instalaci\u00f3n del certificado digital. Escr\u00edbenos por WhatsApp y concretamos un momento.<\/p>\n        <\/details>\n        <details>\n          <summary>He cambiado de ordenador, \u00bfc\u00f3mo traslado la licencia?<\/summary>\n          <p>Desactiva la licencia en el equipo antiguo (Ajustes \u2192 Licencia \u2192 Desactivar) y act\u00edvala en el nuevo con la misma clave. Si ya no tienes acceso al equipo antiguo, dinos tu clave y la liberamos nosotros.<\/p>\n        <\/details>\n        <details>\n          <summary>\u00bfC\u00f3mo hago una copia de seguridad?<\/summary>\n          <p>Desde Ajustes \u2192 Copia de seguridad puedes exportar tu base de datos completa. Recomendamos hacerlo antes de cada actualizaci\u00f3n y guardarla en un lugar distinto al PC.<\/p>\n        <\/details>\n        <details>\n          <summary>\u00bfPuedo pedir una funcionalidad nueva?<\/summary>\n          <p>Claro. Muchas de las funciones actuales han salido de peticiones de usuarios. Escr\u00edbenos y cu\u00e9ntanos qu\u00e9 necesitas.<\/p>\n        <\/details>\n        <details>\n          <summary>\u00bfC\u00f3mo solicito una factura de mi compra o una devoluci\u00f3n?<\/summary>\n          <p>Escr\u00edbenos a <a href=\"mailto:soporte@factusync.es\">soporte@factusync.es<\/a> con el n\u00famero de pedido y te la enviamos. Las devoluciones se atienden en los 14 d\u00edas siguientes a la compra.<\/p>\n        <\/details>\n      <\/div>\n    <\/div>\n\n    <p class=\"sp-foot\">\u00bfBuscas los precios? <a href=\"\/precios\/\">Ver planes<\/a> \u00b7 \u00bfA\u00fan no tienes FactuSync? <a href=\"\/\">Desc\u00e1rgalo gratis<\/a>.<\/p>\n  <\/div>\n<\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Soporte y contacto \u00bfEn qu\u00e9 te ayudamos? Hablas con quien ha hecho el programa, no con un contestador. Escr\u00edbenos por el canal que prefieras y te respondemos lo antes posible. \ud83d\udcac WhatsApp La v\u00eda m\u00e1s r\u00e1pida. Env\u00edanos una captura de pantalla y te ayudamos al momento. Abrir WhatsApp \u2709\ufe0f Email Para consultas con detalle, facturas [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8512","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_enable_vertical_spacing":"no","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soporte y contacto | FactuSync<\/title>\n<meta name=\"description\" content=\"Soporte t\u00e9cnico de FactuSync y FactuSync TPV: WhatsApp, email y tel\u00e9fono. 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